Heather Prendergast, BS, RVT, CVPM, SPHR

Heather has spent over 30 years in the veterinary industry, with 20 years in small animal practice. She has taught for several years for both veterinary technology and assistance programs and has authored the book “Front Office Management for the Veterinary Team”, with the 4th edition to be released summer of 2023. Heather has also authored the book “Review Questions and Answers for Veterinary Technicians” that are preparing to sit for the VTNE, now in its 6th edition.

Heather is well known and lectures nationally and internationally and has authored several articles with the goal of developing leadership and culture in practices while employing appropriate team leveraging to increase efficiency and enhance the ‘flow of services’ in the veterinary practice.

When she is not lecturing, writing, or consulting, she instructs the Practice Management courses with Appalachian State University, volunteers for industry groups, and serves as President with the Viticus Group (formally known as WVC) Board of Directors, as Secretary with the Pet Nutrition Alliance, and as a Board Director with NAVTA.