Feedback Delivery: Pendleton Model*
![](https://www.aaha.org/wp-content/uploads/2024/03/a9ba11cdd6c24224b3132d7f0f30539e.png)
Step | Sample Question |
---|---|
1. Ask if they would like some feedback | “Would you mind if I give you some feedback?” |
2. Ask them what went well | “What do you think went well?” |
3. Acknowledge their successes then also point out other things you saw them do well | “What I thought you did well was…” |
4. Ask them what they would do differently | “Is there anything you would do differently?” |
5. Acknowledge their ideas then add to those ideas | “What I might have tried differently was…” |
* Hardavella G, Aamli-Gaagnat A, Saad N, Rousalova I, Sreter KB. How to give and receive feedback effectively. Breathe (Sheff) 2017;13(4):327–33.
The 2023 AAHA Mentoring Guidelines are generously supported by Chewy Health and Merck.